Walk-in Crisis Center FAQ

Walk-in Crisis Center Frequently Asked Questions (FAQ):

walk in crisis centerWhat is the Walk-in Crisis Center?

The Walk-in Crisis Center provides timely de-escalation, early intervention and patient stabilization to prevent the need for higher levels of care and is available for clients of all ages, regardless of ability to pay. 

The center's crisis community living rooms provide a safe environment that facilitates relationships between staff and individuals to build support networks and connect them with community resources.

Respite is available for children and adults (including Substance Use and Dual Diagnosis) as clinically indicated. Staff will connect patients to appropriate resources.

The Walk-in Crisis Center provides a less restrictive, less costly alternative to hospitalization for mental health counseling and services. Patients have immediate access to licensed professional counselors, peer specialists and care coordinators and referral assistance for a broad range of other community services as needed.

What is the average length of stay?

The Walk-in Crisis Center is designed to provide a safe place to de-escalate crises, offer early intervention and provide patient stabilization. The average length of stay is 1 to 2 hours. If additional care is needed, staff can connect patients to appropriate resources within the community.


AspenPointe's Walk-in Crisis Center at 115 Parkside Drive near Memorial Park is open 24-hours-a-day, seven days a week. 


Available to anyone, regardless of ability to pay.

Two people sitting in armchairs, talking. A box of tissues sits on a nearby coffee table.What types of crises are appropriate to visit?

  • Being overwhelmed by stress
  • Feelings of hopelessness
  • suicidal thoughts
  • severe depression and/or anxiety
  • stress or trauma
  • hearing voices
  • bizarre behavior
  • drug or alcohol abuse
  • family and interpersonal conflicts
  • work or school related crisis
  • breaks with reality

Services may include the following based on individual needs:

  • Mental Health evaluation
  • Skills coaching
  • Biofeedback
  • Education on psychiatric and addiction disorders
  • Education on professional and self help alternatives
  • Referral for continuing care following crisis resolution
  • Referral to other community services as needed

Who is elgible?

The Walk-in Crisis Center offers services for children, adolescents, adults and the elderly, through self-referral, family referrals, referrals by healthcare professionals and law enforcement.

What if the individual cannot de-escalate?

The individual will be assessed by a mental health evaluator who will determine disposition of the case. 

How does these services help people in a mental health crisis? 

  • Reduce symptoms and improve functioning through education and access to continuum of care after discharge.
  • Return the person to the community as soon as possible and avoid further inpatient treatment whenever possible.
  • Support recovery and resilience through the use of peer specialists.
  • Promote the safety and emotional stability of individuals with mental illness or emotional crises.
  • Minimize further deterioration of individuals with mental illness or emotional crises.
  • Assist individuals in developing and/or enhancing better coping skills and a natural support system. 
  • Help individuals with mental illness or emotional crises obtain ongoing care and treatment. 
  • Encourage services in the least restrictive setting that is clinically appropriate to meet the individual’s needs.

A brightly-painted room with two black armchairsWhy does our community need?

Many people experiencing a crisis caused by an acute psychiatric or addiction disorder seek hospital emergency room care. Because persons with a psychiatric or addiction disorder may not show visible signs of injury or illness, they often suffer when competing for the attention of emergency room staff treating other critically ill patients.

Many people struggling with a mental illness can be treated in the center and returned to the community without the need for inpatient treatment.  The more quickly someone receives treatment the less likely his or her condition will worsen.